Withdraw from contract

Sign in first. Then confirm your name, the plan and where to send the confirmation, and press Confirm withdrawal.

How it works

• You can withdraw within 14 days of buying a plan. If the 14th day is a weekend or a public holiday, you have until the next working day.
• Your plan ends straight away, and everything you paid for it goes back to the card you paid with. We send the refund at once, and it usually shows within 5 to 10 working days.
• We email you a receipt with what you sent us and the date and time.
• Nothing is deleted. Your files stay on your devices, and the account moves to the free plan.

Can’t sign in?

Email support@shieldsync.dk from any address. Write that you withdraw, your name and the email address of your account. You can use the standard withdrawal form in our terms of service, but any clear message works.

After 14 days

You can still cancel at any time in Plan & billing. The plan then runs to the end of the period you paid for and does not renew.